Unplug your Modem and Router from the power source.

Turn off your Amazon Echo device or smartphone with Amazon Alexa app.

If you have a slow or no internet then you can check if this is caused by an issue with your Wi-Fi network. The results should match your subscription plan from your internet service provider. In order to stream music you should have a good download and upload speed result. This is an online speed test tool that is free to use.Ĭlick on Go. To determine if this is an internet related issue you should try doing a speed test.

A slow internet connection or a poor internet connection will cause the Alexa not playing music issue. Since you are going to stream music you will need to have a good internet connection. The first thing you need to do in this case is to check your internet speed. Solution 1: Check the internet connection Here’s what you need to do to fix Alexa won’t play music issue.

Sometimes though Alexa won’t play music no matter what commands you use. Instead of manually pressing the speaker physical buttons all you need to do is use voice commands. One of the many features of Alexa is the ability to play streaming music from the Amazon Music app or even Apple Music.

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